frequently asked questions

e-mail accounts

How do I set-up my e-mail client to send and receive messages?
How do I add and modify my e-mail addresses?
What is an autoresponder? How do I set it up?

How do I set-up my e-mail client to send and receive messages?

When you first purchased your plan, we set-up an initial mail account for you. Your email address for this account is YourSnnetID@yourdomain.com.

To access your e-mail account you should configure your e-mail client to use the following parameters:

POP3 server:     www.yourdomain.com
SMTP server:     www.yourdomain.com
user ID:     your snnet account ID
password:     your snnet account password

What is an autoresponder? How do I set it up?

Autoresponder allows you to to automatically send a message back to the sender of any message you receive. You may use it, for example, to inform people that you are on vacation and won't be reading your e-mail for a couple of days.

Control panel at 'www.yourdomain.com/personal' allows you to set-up forwarding of messages and autoresponding to incoming mail, change user names and password, and configure your data backup. You will need your 'username' and 'password' to gain access. For your initial e-mail account, they are the same as your snnet account ID and password.

Click on the e-mail option on the left of the screen and you will see options to forward your e-mail to another account, and to set a vacation message (autoresponder). Type in the message, click on the vacation message box, and save the changes. After that, anyone sending you e-mail to that address will automatically receive the message you entered.

How do I add and modify my e-mail addresses?

You can use the Site Management panel located at 'www.yourdomain.com/siteadmin' (you will need your snnet account ID and password to gain access). Here you can check your site settings, view site usage, and manage users.

To add, modify, or delete users (e-mail accounts) click on the User Management option. This will list the existing users in your domain.

To add a new user (e-mail account) click on Add User, then type in the Full Name, User Name (Email Name), password, and set the maximum amount of disk space for that user (this amount should not exceed the space available for your hosting plan). If you want this new user to have access to Site Management panel, you should set the Administrator option. You can also set any aliases associated with this user.

To modify or delete a user (a-mail account) click on User Management for a list of current users. On the right of each user there are three symbols, allowing you to modify the user properties (first one), modify the user's e-mail properties (second one), and delete the user (third one).

web hosting

How do I upload files with FTP?
I can't see the pages in my browser. What's wrong?
How do I access statistics for my site?
What is the path for Perl?
What is the path for sendmail?

How do I upload files with FTP?

You have unlimited access to your web site via FTP 24-hours a day. To upload files to your web server you should configure your FTP application with the following parameters:

host address = www.yourdomain.com (do NOT use ftp.yourdomain.com)
username = your snnet account ID
password= your snnet account password

I can't see the uploaded pages in my browser. What's wrong?

To access your pages with a browser using 'www.yourdomain.com' or 'yourdomain.com' you must place a default HTML file in the root directory of your domain ('index.html' under Linux or 'default.htm' under Windows). If you don't have such default HTML file you should use full URL address, including the HTML web page file (i.e. 'www.yourdomain.com/myfile.html').

How do I access statistics for my site?

You can access your site statistics using 'www.yourdomain.com/siteadmin'. You will need your snnet account ID and password to gain access.

What is the path for Perl?

Your site comes with Perl 5.005 which is located in the following folder:

    /usr/bin/perl

All Perl scripts that you install on your site will need to know this location.

What is the path for sendmail?

sendmail is located in the following folder:

    /usr/lib/sendmail

Do you support Microsoft FrontPage?

Yes. We will install the necessary extensions for you to use FrontPage and answer all your questions related to the use of these extensions. FrontPage extensions are needed to enable you to publish your site with FrontPage, and to run the tools supported by FrontPage.